Associate Technical Partner Manager

Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a ‘Best Place to Work’ globally by industry leaders such as Built In, Fortune, and Great Place To Work®!

As a Associate Technical Partner Manager, your problem solving skills will be put to the test in a dynamic, fast-paced environment where no two days are alike! You will be responsible for leveraging your technical acumen and critical communication skills to handle the integration of new publishers, maintain and monitor publisher integration health, investigate and resolve intensified issues, and maintain strong publisher relationships. Along the way, you will query and analyze large sets of data, write scripts to automate manual tasks and generate error alerts.

What You'll Do

• Project manage new publisher integrations – Lead new publisher integrations through discovery, build, quality assurance, and rollout phases. Supervising open issues, coordinating with internal and external partners, and managing timelines.
• Maintain publisher health (proactive & reactive) – Define and monitor key performance indicators of publisher integration health as well as triage, raise and/or resolve Listings issues.
• Improve publisher integrations – Manage end-to-end delivery of new fields, features, and functionality to existing publisher integrations.
• Manage relationships – Build positive relationships both internally and externally
• Effectively read API documentation and changelogs
• Collaborate with internal and external partners through each phase of new publisher integrations
• Design and implement comprehensive quality assurance checks to confirm and document expected functionality for new publisher integrations, fields, and features
• Investigate and resolve escalated display, technical, and operational issues with publisher integrations
• Communicate technical details and business impacts of known publisher problems to engineering teams, non-technical teams, and clients
• Build proactive monitoring to identify deviations in publisher health using technical tools like SQL, Python, and other data visualization softwares
• Liaise and advise across the Yext organization to guide in publisher-specific features, functionalities, and nuances
• Routinely collaborate with publisher contacts via email and calls; working through escalations and improvements and defining roadmaps that align with company goals

What You Have

• BA/BS in Engineering, Computer Science or a related technical field
• Outstanding problem-solving and strategic-thinking skills
• Excellent interpersonal and communication skills
• Curiosity and eagerness to learn fast on the job
• Ability to work quickly, independently and accurately in a high-volume environment, with excellent time management skills
• Excellent project management (including prioritization and organization) skills
• Strong experience in analyzing and manipulating data through spreadsheets (Excel) and/or databases (SQL)
• Solid understanding in writing scripts (Python) to iterate tasks or manipulate data
• Knowledge of APIs a plus

Why You’ll Love It Here

• TPM is a truly collaborative team: While you will be individually responsible for a portfolio of publisher integrations, the team will be there every step of the way
• Positive culture is a key indicator of success: We work hard to deliver quality work but are also dedicated to building a strong team culture
• Ownership and responsibility: At each level of the TPM career journey, your expertise, advisement, and hard work will have a direct impact on the Listings product

#LI-DD1

Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee’s job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits including medical, dental and vision benefits; life insurance; short term and long-term disability; 401(k) retirement plan; and vacation and sick leave. Successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.

Annual Base Pay Range

$71,100 - $119,000 USD

Yext is committed to building an inclusive and diverse culture where every person is seen, heard, and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext’s policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.