Associate Technical Services Engineer

Position Overview:

The Associate Technical Services Engineer performs client-facing consulting and delivery of maintenance releases and patches of the HealthRules products. This will include requirements gathering, facilitating client sessions, triaging service delivery issues, and obtaining client acceptance on delivered services. This role will require a 15 to 20% of off hours activities involving production deployments.

The Product:

With HealthRules Payer, our integrated solutions suite includes the industry's leading, digital, next-generation claims administration processing system, business intelligence, integration capabilities, a unique to industry configuration and promotion application, and home and host processing support available on both public and private clouds. The fact is, a Core Administrative Processing System (CAPS) needs to do much, more more than just core administrative processing. That’s why HealthRules Payer has been ranked number one its class among CAP Solutions. Besides delivering 90%-97% first-pass auto-adjudication rates and 99%+ accuracy, it enables our customers to react swiftly to the latest regulatory shifts and competitive pressures. It opens the door to new value-based reimbursement models, benefits plans and provider contracts. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

Your Impact:

• Engage with internal and external stakeholders to implement product fixes
• Monitor and analyze production business transactions and drive resolution and product improvements
• Act as a single point of contact for customers for on going projects
• Work with cross-functional team through-out the life cycle of product fixes and delivery
• Work with other team members to identify software, tools, and processes required to achieve the tasks efficiently
• Measure and monitor progress to ensure application releases are delivered on time, and that they meet or exceed expectations
• Produce Deployment, Playbooks and Implementation Plans
• Participate in CCB [Change Control Board] meetings to discuss release scope and/or roadblocks

What You Bring:

• Bachelor or advanced degree in IT, Computer Science, Engineering, or related fields
• 1+ years of experience in the health insurance industry, preferably with healthcare insurance payors
• Basic skills with UNIX commands and shell scripts/script execution
• 1+ years of SQL experience
• 1+ years of Business Analyst experience
• Strong knowledge and capability of utilizing MS Excel, Pivot tables
• Understanding Salesforce ticketing process and ticket life cycle management
• Ability to documenting standard operating procedures
• Strong communication skills, including prioritizing, problem solving and interpersonal relationship building

HealthEdge commits to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace. We aspire to be a place where all employees have the opportunity to belong, make an impact and deliver excellent software and services to our customers.

Geographic Responsibility: While HealthEdge is located in Burlington, MA you may live anywhere in the U.S.

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Work across multiple time zones in a hybrid or remote work environment.
• Long periods of time sitting and/or standing in front of a computer using video technology.
• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position in compliance with the Americans with Disabilities Act of 1990. Candidates may be required to go through a pre-employment criminal background check.

HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans and persons with disabilities.

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