Customer Engineer

WHO WE ARE: MagicSchool is the premier generative AI platform for teachers. We're just over a year and a half old, and more than 4M teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love.

Customer Engineer (EdTech)

Role Description: As an Integrations Engineer, you will enable seamless integrations between our platform and key partners, including Enterprise and Mid-Market customers. You will design and implement scalable API, SSO, and LTI solutions, troubleshoot technical challenges with internal and external customers, and create best-practice documentation for diverse stakeholders. This role combines hands-on engineering with strategic collaboration across teams to deliver world-class EdTech integrations.

Responsibilities: 

In this role, you will be responsible for:

• Deliver Seamless API and LTI Integrations: Partner with customers to architect, implement, and validate scalable integrations using technologies like Node.js, OAuth 2.0, and RESTful APIs.
• Enhance Documentation and Standards: Develop clear, user-friendly best practices and technical documentation for API and SSO solutions, tailored for technical and non-technical audiences.
• Support and Troubleshoot: Collaborate with external partners and internal teams to address integration challenges, ensuring smooth implementation and communication.
• Build Proof-of-Concepts: Create prototypes and integration models to support pre-sales engagements and improve developer experience.
• Lead and Mentor: Guide teammates by sharing expertise, leading discussions, and mentoring others on best practices for integrations and engineering.

Qualifications/Competencies/Skills:

To be successful in this role, you bring:

• Strong expertise in API and LTI integrations, specifically with EdTech systems such as Clever, Canvas, Schoology, or Google Classroom.
• Proficient in building integrations using modern web development technologies (e.g., Node.js, Next.js, React, TypeScript, Serverless & Edge functions, PostgreSQL).
• In-depth experience integrating SSO technologies, including OAuth 2.0, OpenID, and related standards.
• Experience troubleshooting and supporting integrations for school systems, communicating effectively with both technical and non-technical stakeholders.
• Exceptional ability to translate technical concepts into user-friendly language for varied audiences.
• Familiarity with student information systems (e.g., PowerSchool, Blackboard) and their integration processes.
• Proven experience collaborating across teams and with external partners to deliver impactful technical solutions.

Required Experience:

• 5+ years of experience in software engineering, with a focus on API integrations or similar technical solutions.
• Proven track record of integrating third-party platforms and SSO solutions.
• Direct experience working with EdTech platforms, LMS, or SIS systems.

Preferred Experience:

• Hands-on experience with Edlink or similar integration platforms.
• Product-facing expertise, especially in the EdTech or education domain.
• Leadership experience, including mentoring engineers and leading technical discussions.
• Passion for building scalable and secure integrations while contributing to a collaborative engineering culture.
• Experience working with subprocessors and managing complex technical back-and-forth.
• Startup experience

Our Benefits: We are proud to offer generous benefits, such as unlimited PTO, 100% employer covered health insurance, a wellness stipend, a 401(k) match, and vision/dental insurance.

Our Values:

• Educators are Magic: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families.
• Joy and Magic: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI.
• Community: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs.
• Innovation: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before.
• Responsibility: Put responsibility and safety at the forefront of the technological change that AI is bringing to education.
• Diversity: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world.
• Excellence: Educators and students deserve the best - and we strive for the highest quality in everything we do.