Data Analyst, Platform Excellence Ops Analytics

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role - 

In this role, you will be responsible for understanding and improving Fulfillment Quality, as well as transforming insights into impactful actions to drive positive outcomes. Within the PEO Analytics team, you will play a pivotal role in leveraging operational performance data to diagnose fulfillment quality gaps and provide data-driven recommendations to address these gaps and improve our products and processes. By spearheading the detection and resolution of quality issues, you'll not only tackle immediate escalations but also establish proactive monitoring systems that enhance our long-term operational excellence. Your work will also involve supporting cross-functional insight needs to facilitate improvements across multiple areas.

About the Team - 

The Platform Excellence Operations (PEO) team is dedicated to improving the quality of Instacart’s online grocery experience for our customers, shoppers, retailers, and the overall marketplace. The analytics team focuses on identifying, understanding, and eliminating defects in the online grocery experience by analyzing and interpreting operational data. The team ensures that stakeholders have a consistent understanding of why business performance is changing and advocates for improving poor experiences that may be overlooked. You’ll be part of a dynamic cross-functional team that collaborates closely with stakeholders to provide critical data insights to enhance our operations and overall customer experience.

As part of the Marketplace & Retailer Pillar within PEO Analytics, you will be working on problems related Fulfillment Quality ranging from cancellation, reschedule, timeliness, etc. Will will play an essential role in maintaining Instacart’s reputation for reliability and operation excellence by managing the complexities of retailer-level fulfillment quality, from metrics analysis to strategy development. Our team's success is built on transparency, communication, and the relentless pursuit of solutions that Grow the Pie for all stakeholders involved

About the Job 

Metrics and Reporting 

• Proactively monitor and resolve retailer performance issues across broad dimensions
• Build dashboards and processes to simplify the problem diagnosis process
• Develop monitoring and support for new retailer launches
• Monitor performance fluctuations and outliers in key performance metrics within the Retailer Quality workstream to understand root causes and recommend corrective actions

Data Analysis

• Analyze large datasets related to Retailer Fulfillment Quality to derive business insights.
• Support analytics requests, retailer data ad-hoc analyses, retailer launch impact assessments, and retailer escalations.
• Provide support in sizing initiatives for product and analytical roadmaps.
• Independently create and execute analytical plans to identify, understand, and reduce Retailer Fulfillment Quality issues with high accuracy and consistency.

Presentations and Communication

• Create and present insights decks to a cross-functional audience of business and technical stakeholders on a regular basis.
• Approach problems with a solutions-oriented mindset and clear logical narratives backed by data that result in actionable recommendations.

About You

Minimum Qualifications

• +1 years of experience in a data analytics-related role (e.g., business intelligence, corporate strategy, consulting, data science, etc.).
• Experience in analyzing and visualizing large datasets.
• Advanced proficiency in SQL and Excel/Google Sheets for data analysis.
• Ability to aggregate and synthesize large amounts of data and leverage a deep understanding of micro and macro fulfillment metrics and systems to drive insights.
• Strong problem-solving skills with great attention to detail; able to quickly detect anomalies in performance metrics and trends, form hypotheses for investigation, and draw conclusions through nuanced analysis.
• Proficient in PowerPoint/Google Slides for effective communication.
• The ideal candidate will have a knack for identifying unusual patterns, a keen eye for detail, and a passion for investigating problems to determine root causes.
• Ability to work independently with a strong sense of ownership.
• Comfortable proposing new ideas to challenge existing processes and provide actionable recommendations.

Preferred Qualifications

• Experience working with consumer marketplace/logistic business
• Familiarity with: Snowflake or similar data warehouses, Github, and Jira 
• Familiarity with Visualization Tools: Mode, Tableau, or similar
• Experience working directly with product/engineering teams on scalable process solutions

#LI-REMOTE

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta and British Columbia.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For Canadian based candidates, the base pay ranges for a successful candidate are listed below.

CAN

$81,000—$90,000 CAD