User Experience Writer

Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.

About Clipboard Health:Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

User Experience (UX) Writer

What You'll Be Doing:

In this role, you’ll simplify complex processes by turning detailed SOPs into clear, user-friendly articles. You'll align content across teams to keep documentation consistent and support business goals. Working closely with product managers, you'll ensure documentation enhances user journeys during product launches. Continuous feedback from users and teams will guide your improvements, and you’ll maintain high standards of quality, ensuring all content stays accurate and useful as the company evolves.

Who You Are:

• UX Problem Solver: You thrive in solving complex challenges through content design. You don’t just write—you think through the user’s experience, ensuring every word adds value.
• Technically Proficient: While not a developer, you understand systems and technical documentation, explaining them clearly and confidently.
• Self-Starter with Ownership Mindset: You embody Extreme Ownership—once you take on a task, it’s yours from start to finish.
• Big-Picture Thinker: You focus not just on short-term solutions but also on creating content that fits into the broader product and business strategy.
• Resilient and Adaptable: You remain focused and productive, even when juggling multiple priorities or facing unexpected challenges.

Skills & Qualifications:

• Proven experience in technical writing, knowledge operations, or UX content creation.
• Strong UX judgment: Ability to design content that improves the user experience and solves real problems.
• Data-Driven Insight: Ability to use feedback, data, and performance metrics to identify content gaps and improve documentation.
• Comfort with CRM tools and other business systems.
• Research Skills: Quickly gather and process new information about systems, processes, and products to keep content accurate and relevant.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB Ram
• Quiet working environment
• Steady power and internet connection